Clinic Support & Health Liaison Toolkit
ICHA Contacts
Angella Chambers – Primary Care and Clinical Specialties Programs Coordinator
- In conjunction with site, identifies primary care clinic support and health liaisons
- Facilitates primary care health liaison training and ongoing support
- Communicates primary care clinic updates and changes
Rowena Taheny – Mental Health and Substance Use Care Programs Coordinator
- In conjunction with site, identifies psychiatry and substance use clinic support and health liaisons
- Facilitates psychiatry and substance use health liaison training and ongoing support
- Communicates psychiatry and substance use clinic updates and changes
Jylynn Gough – Indigenous Health Programs Coordinator
- In conjunction with site, identifies Indigenous Health clinic support and health liaisons
- Facilitates Indigenous Health health liaison training and ongoing support
- Communicates Indigenous Health clinic updates and changes
Muleta Dessie Gieto – Clinical Services Coordinator, Supply and Logistics
- Arranges clinic supply ordering for all ICHA clinic sites and programs
- Liaises with site IT to troubleshoot IT issues and ensure network security compliance
Trudy Stedford-Sinclair – Education, QI & Research Programs Coordinator
- Maintains and grows ICHA’s education initiatives including clinic support and health liaison training
Population Health Services Administrative Coordinator
- Books vaccine clinics and coordinates vaccine ordering across ICHA sites and programs
ICHA Policies, Guidelines and Forms
- ICHA Clinic Partnership Guideline
- Working With ICHA’s EMR Visual Guide to Frequently Asked Questions for Clinic Support & Health Liaisons
- ICHA OSCAR Pro EMR Guide for Clinic Support & Health Liaisons
- ICHA OSCAR Pro EMR Guide – Updating Master Record
- ICHA OSCAR Pro EMR Guide – Creating and Faxing eForms
- Faxing through ICHA’s EMR
- Privacy Poster
- Privacy and Information Security
- ICHA Network and Security Guidelines
- ICHA Infection Control Guide Best Practices for Clinic Area Cleaning
- Supply Order Template
- ICHA Consent to Use Electronic Communication
- ICHA Consent to Disclose PHI Form
- ICHA Consent to Disclose PHI Form EXTERNAL
- ICHA Uninsured Coverage Policy
- Community Health Centre (CHC) Referral Process Guide
Additional Resources
- Accessing Prescription Coverage
- Acquiring Identification
- Dental Programs
- Food Resources
- Health Promotion Materials
- Housing Acquisition
- Income Acquisition
- LifeLabs Client Order Form – No Phlebotomy
- LifeLabs Client Order Form – Including Phlebotomy
- Physiotherapy Services
- Psychotherapy Resources
- Substance Use Services
- Vision Care
- Chiropody